A common misconception about artificial intelligence is that it is expensive, complex, or requires technical l expertise to put into practice. In reality, SMEs can integrate low risk, affordable, easy-to-customise AI tools and platforms that gives them the opportunity to level the playing field with larger enterprises.  

While there are a vast number of AI tools that can help SMEs maximize their efficiency and productivity, here are three areas of your business where you can integrate AI and see benefits to your business right away. 

Customer Experience (CX): 

Employing AI chatbots and customer service automation allows SMEs to enhance their CX by delivering more efficient and satisfying customer service, which in turn generates customer loyalty and drives business growth. AI also allows SMEs to scale their customer engagement and free up resources needed for more critical customer interactions with tools such as: 

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