The Good, The Bad & The Ugly Sides of AI

This month’s Knowledge Exchange will examine both the benefits and the potential dangers of unregulated Artificial Intelligence on Enterprise resourcing, business IT platforms, sales and marketing strategies and also on customer experience. It will also ask if it is possible to pause AI development to roll out ethical and regulated AI that protects and enhances jobs rather than potentially replace them; protects personal data, privacy, and preferences rather than manipulate it for nefarious reasons and that doesn’t spiral us into a “Terminator” or “Matrix” like future where the machines are in control!

The Good Side of AI

As we discussed in last month’s Knowledge Exchange on Hybrid Cloud, Artificial Intelligence (AI) has some compelling usages for ITDMs especially when it can help tame IT complexity by automating repetitive and time-consuming tasks. It can also be used to learn and write code from past data and be used to autogenerate content and images from multiple sources by mimicking human intelligence and human labour. As the technology develops, there seems to be a whole raft of plug-ins and algorithms that people such as Microsoft’s chief executive, Satya Nadella believes will: “Create a new era of computing.”

Copilot (sic) works alongside you, embedded in the apps millions of people use every day: Word, Excel, PowerPoint, Outlook, Teams, and more…it (sic) is a whole new way of working.

Microsoft 365 head I Jared Spataro

And as corporations and investors are constantly looking at growth, efficiencies and ultimately profit, the lure of AI to support this new paradigm must be insatiable proposition right now, especially as we are seeing a lot of economic pressure from various financial, energy and geopolitical crises.